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Operations Officer - Mohandeseein

Operations Officer - Mohandeseein

VFS Global EgyptGiza, EG
منذ أكثر من 30 يومًا
الوصف الوظيفي
  • Document scrutiny and collection of applications for visa processing
  • Handle customer / applicant queries personally or via email, telephone.
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy Full
  • Record & maintain all application data. Ensure accurate & timely
  • data entry into the system with zero errors.

    • Ensure all administration and logistics of passport delivery to consulate / applicant / logistic company etc.
    • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
    • Inform the applicants about the available Value Added Services and
    • ensure delivery of Value Added Service options to applicants / customers.

    • Encourage applicants to provide feedback on services provided and their overall experience at the application center.
    • Ensure that the entire process is completed within the mandated Turn Around Time
    • Assist Deputy Manager / Operations Manager in execution of WB Project
    • Education : Graduate from any field or having any relevant certificate
    • Additional : Graduate or global equivalent
    • Experience : 0 – 2 years of experience preferably in customer service field.
    • Knowledge & Key Skills :

    • Basic Knowledge of Computer skills
    • Proficiency in MS office & good typing speed
    • Adaptability and presence of mind to handle customer queries and complaints.
    • English Level : Good
    • Knowledge of local language
    • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
    إنشاء تنبيه وظيفي لهذا البحث

    Operation • Giza, EG