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CX & Product Specialist
Atomic Foods LLCCairo, EG20 منذ أيام
الوصف الوظيفيA flexible, dynamic work setup. Exposure to F&B operations, customer experience, and product strategy. Growth opportunities in a fast-moving food brand. One day off per week and a supportive, informal work culture. Must be a resident of Maadi or New Cairo . Previous experience in F&B, customer service, sales, or business development is a HUGE plus ( at-least 1 year). Strong observation and communication skills. Comfortable with fieldwork, documentation, and reporting. Basic English is a bonus but not mandatory. Must own a car or have reliable commute access. Flexibility to work from home, co-working spaces, or in the field.
Job Title : CX & Product Specialist (F&B)
Location : Maadi or New Cairo (Hybrid – Field + Remote)
Type : Full-Time (8 hrs / day, 6 days / week)
Industry : Food & Beverage
About the Role
We’re looking for a hands-on CX & Product Specialist to be the on-the-ground eyes, ears, and voice of our F&B brands. This is a hybrid role blending customer care, product quality, and operational support — ideal for someone passionate about food, people, and continuous improvement.
You’ll report directly to the founder and serve as a trusted partner in delivering delightful customer experiences and ensuring product excellence across kitchens and delivery channels.
Key Responsibilities
- Customer Follow-Up : Call customers after their orders to gather feedback, ensure satisfaction, and build loyalty.
- Complaint Handling : Investigate complaints and resolve issues in a timely and empathetic manner.
- Feedback Collection : Continuously document customer insights and pain points to inform product and operational decisions.
- Mystery Shopping : Perform regular anonymous order tests, evaluating taste, quality, packaging, and delivery.
- Kitchen Quality Audits : Visit kitchens regularly to monitor hygiene, consistency, and presentation; take photos / videos and generate reports.
- Local Sourcing Support : Assist in finding local suppliers and sourcing ingredients based on quality and cost targets.
- Founder’s On-Ground Partner : Act as a reliable right-hand to the founder, representing the brand and escalating urgent matters when needed.
What We Offer
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Product Specialist • Cairo, EG