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CX & Product Specialist

CX & Product Specialist

Atomic Foods LLCCairo, EG
20 منذ أيام
الوصف الوظيفي

Job Title : CX & Product Specialist (F&B)

Location : Maadi or New Cairo (Hybrid – Field + Remote)

Type : Full-Time (8 hrs / day, 6 days / week)

Industry : Food & Beverage

About the Role

We’re looking for a hands-on CX & Product Specialist to be the on-the-ground eyes, ears, and voice of our F&B brands. This is a hybrid role blending customer care, product quality, and operational support — ideal for someone passionate about food, people, and continuous improvement.

You’ll report directly to the founder and serve as a trusted partner in delivering delightful customer experiences and ensuring product excellence across kitchens and delivery channels.

Key Responsibilities

  • Customer Follow-Up : Call customers after their orders to gather feedback, ensure satisfaction, and build loyalty.
  • Complaint Handling : Investigate complaints and resolve issues in a timely and empathetic manner.
  • Feedback Collection : Continuously document customer insights and pain points to inform product and operational decisions.
  • Mystery Shopping : Perform regular anonymous order tests, evaluating taste, quality, packaging, and delivery.
  • Kitchen Quality Audits : Visit kitchens regularly to monitor hygiene, consistency, and presentation; take photos / videos and generate reports.
  • Local Sourcing Support : Assist in finding local suppliers and sourcing ingredients based on quality and cost targets.
  • Founder’s On-Ground Partner : Act as a reliable right-hand to the founder, representing the brand and escalating urgent matters when needed.

What We Offer

  • A flexible, dynamic work setup.
  • Exposure to F&B operations, customer experience, and product strategy.
  • Growth opportunities in a fast-moving food brand.
  • One day off per week and a supportive, informal work culture.
  • Must be a resident of Maadi or New Cairo .
  • Previous experience in F&B, customer service, sales, or business development is a HUGE plus ( at-least 1 year).
  • Strong observation and communication skills.
  • Comfortable with fieldwork, documentation, and reporting.
  • Basic English is a bonus but not mandatory.
  • Must own a car or have reliable commute access.
  • Flexibility to work from home, co-working spaces, or in the field.
  • إنشاء تنبيه وظيفي لهذا البحث

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