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#172 - M365 Administrator - German

#172 - M365 Administrator - German

UpworkCairo, Cairo Governorate, Egypt
21 منذ أيام
الوصف الوظيفي

Job Description

Responsibilities :

  • Take new cases and follow up on all active cases
  • Case documentation
  • Ensure escalated cases are getting traction
  • Check mailbox to ensure that :

Previous cases are not reopen / reopen if needed

  • Emails send to everyone about community updates and process updates
  • Emails related to open cases
  • Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
  • Attend workshops and Q&A sessions if needed
  • Participate in Pilots
  • Update all trackers requested by the Team Leads

    • Qualifications

    Requirements :

  • Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
  • Experience on Exchange Online
  • Experience on SharePoint Online
  • Managing and troubleshooting Skype for Business Online, Teams and OneDrive
  • Experience with DirectSyn (AD Connect) setup and configuration
  • Experience with DNS and how to set up
  • Knowledge on ADFS
  • Basic knowledge on PowerShell(basic commands / scripting)
  • Ability to deploy apps on to Microsoft 365 environment
  • Ability to build competency in the team to deliver customer requirements
  • A high level of English fluency and professionalism

    • Device Specifications :

  • A laptop / PC with DUAL boot :

    • Boot 1 : Personal and work partition.

  • Boot 2 : Environment dedicated to the project.
  • Operating System : Windows 11 Pro (latest updates installed and activated with a genuine product key).
  • Memory : Minimum of 16GB RAM
  • Processor : At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
  • Module : Trusted Platform Module (TPM) 2.0 version is required.
  • Storage : Minimum of 160GB SSD with 64 GB free space for the partition.
  • Network : LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
  • Internet Speed : Minimum of 50 Mbps upload / download speed.
  • Antivirus : No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.
  • Webcam : Required and must be Microsoft Teams compatible with at least 720p resolution.
  • Microphone and Headset : Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.
  • Monitor : Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.

    • Additional Information

  • All your information will be kept confidential according to EEO guidelines.
  • The hired candidates will be paid on a fixed pay, for tickets assigned / solved. Please submit a proposal with your desired budget, what your experience is with Microsoft 365 and its applications, along with any other information you’d like us to review in your proposal.

    • Why Choose Us?

  • We value diligence and teamwork
  • Collaborate with subject matter experts and the team to ensure timely and effective case resolution
  • Be a part of innovation and customer satisfaction to various large organizations
    • إنشاء تنبيه وظيفي لهذا البحث

    Administrator • Cairo, Cairo Governorate, Egypt