Talent.com
عرض العمل هذا غير متوفر في بلدك.
Parts Technical Support Senior Specialist

Parts Technical Support Senior Specialist

Mercedes-BenzGiza, EG
منذ أكثر من 30 يومًا
الوصف الوظيفي

Tätigkeitsbereich : SonstigesFachabteilung : Logistics Center CairoGesellschaft : Mercedes-Benz Logistics and Distribution Egypt LLCStandort : Giza, MEHAWELAT Road , ABOU RAWASH IND. ZONEStartdatum : sofortVeröffentlichungsdatum : ..5Stellennummer : MER3LYUArbeitszeit : Vollzeit BewerbenAufgaben

TRP Processing and Programming :

  • Receive and process all dealers’ TRP parts and check supplied needed documents
  • Handle all keys and different control units (Ignition Switches EZSs, Steering Locks ELVs . . .) programing needed actions tracking in consideration to all required security measures
  • Diagnose keys and other different control units
  • Report vehicles as present for programming and other technical required actions
  • Lock and approve (enabling and disabling) keys tracks
  • Receive Dealers Visitors for TRP deliveries and ensure safety and that the procedures are being followed.
  • Provide administrative support for TRP ordering, documentation and ensure archiving procedures is established well.

Technical Support and Dealers’ Communication :

  • Dealers’ technical support, finding the best basket of parts to push for any new model
  • Dealers’ technical support, finding the right part for a vehicle and any parts catalog related issue
  • Follow any customer complaints related to parts and finding possible solutions
  • Answer all customers’ inquiries regarding parts and programming technical issues through XSF
  • Support and cooperate with colleagues from other departments in technical issues.
  • Provide technical requirements, documentation and advisory needed for customs clearance or any process within the warehouse or logistics operation.

    • Ordering Processing :

  • Create all new parts in the system (IDIS) and completion of any technical data and supersession Parts chaining.
  • Handle data maintenance and cleansing to guarantee smooth operation and process and effectively tracking of Inventory.
  • Provide the initial stock proposal for the ordering manager according to the vehicles’ sales plan and the parts types.
  • Coordinate with customer service departments in finding parts technical solutions and creating the best initial stock basket.
  • Review dead stock and verify the car's model and replacement possibilities and ensure linked on the system.

    • VeDoc Editing and Modifying :

  • Modify and Record major assemblies (Engines, Transmissions, Axles, body shells . . .) and Control Units.
  • Modify and record paint codes / interior equipment.
  • Add and Delete codes, SAAs and or FO-texts.
  • Correct and treat wrong and missing Locking Areas (Mechanical Locks, electronic Locks.
  • Communicate with GLC to Block / Record stolen vehicles with complying to Daimler regulations and reporting to Aftersales Director.

    • Creating Navigation Activation Codes

  • Create navigation activation codes (License Key) for vehicles with Navigation Online, as per customers’ requests.
  • Issue required navigation license keys delivery notes and invoices.

    • Customer Support (Backorder and Bottleneck Handling) :

  • Receive and reply to all dealers’ Bottleneck enquiries with parts status and expected dispatching date.
  • Follow up on open opportunities and taking all necessary actions to speed delivery.
  • Answer to parts orders / orders cancellation.
  • Construct a status report of any part still under manufacturing with expected factory release date or coded parts on a weekly basis.
  • Handle weekly backorder inquires and communicate with logistics in finding solutions to speed delivery.

    • Warehouse Management

  • Supervise and train blue collars for parts inspection during inbound and outbound process.
  • Responsible of part quality check within the warehouse and give technical support in respect to parts damages or acceptance criteria.
  • Support in expiry identification and DG goods identification for location management and scrap handling.
  • Working as a DG coordinator for LC Cairo ,Responsible for the handling the DG process and following the central requirements.

    • Qualifikationen

    Training and qualification

  • Bachelor’s Degree in mechanical engineering or equivalent major from a reputable university.

    • Technical knowledge

  • Detailed knowledge of Mercedes-Benz spare parts systems.
  • Good technical / automotive understanding.
  • MS Office applications background (PowerPoint, Visio, Excel, Database).
  • Aware of standard operating procedures for Parts sales processes (Blue Print).

    • Soft skills / individual competence

  • Self-motive and dynamic.
  • Good analytical skills.
  • Excellent communication skills.
  • Ability to collaborate and work in a team.
  • Problem-solving skills.
  • Conflict resolution skills.

    • Experience

  • 2-5 years of experience is required in related fields.

    • Language

  • Fluency of spoken and written English language .

    • Benefits

    إنشاء تنبيه وظيفي لهذا البحث

    Technical Support Specialist • Giza, EG