الوصف الوظيفيThe Quality Assurance Specialist will monitor the company-wide quality assurance program across all operations to assess employee demeanor, technical accuracy, performance, and conformity to company policies and procedures.The QA specialist will perform routine operational inspections for accuracy and provide feedback to reduce errors and assist operations in tracking, documenting, and reporting quality levels.The QA specialist will analyze and investigate healthcare providers' complaints or reported quality issues to ensure resolution in accordance with company guidelines.The QA specialist has a key role in developing, creating, and implementing quality enhancement processes and procedures.Proven work experience as a Quality Assurance Specialist or similar role.Highly skilled in Microsoft Excel and PowerPoint.Good communication skills, both verbal and writtenExcellent data collection and analysis skillsContinuous learning and development interest.Must be Cooperative, understanding, and proactive.Very good English language (Speaking and Writing).