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Customer Service Associate - German Speaker

Customer Service Associate - German Speaker

QuantaniteCairo, EG
19 منذ أيام
الوصف الوظيفي

We are seeking a dedicated and enthusiastic Customer Service Associate to join our team. The

ideal candidate will be responsible for providing outstanding service to our clients and

customers, ensuring their needs are met with efficiency and professionalism. This role involves

handling various customer inquiries, resolving issues, and contributing to overall customer

satisfaction.

Key Responsibilities :

  • Customer Interaction : Engage with customers through multiple channels (phone,

email, chat) to address inquiries, provide information, and resolve issues promptly and

effectively.

  • Issue Resolution : Identify and troubleshoot customer problems, offering solutions or
  • escalating issues as necessary to ensure resolution.

  • Product Knowledge : Maintain a thorough understanding of company products,
  • services, and policies to provide accurate and relevant information to customers.

  • Documentation : Accurately record and document customer interactions and
  • transactions in the system for future reference and reporting.

  • Follow-Up : Conduct follow-ups with customers to ensure that issues are resolved to
  • their satisfaction and provide additional support as needed.

  • Feedback : Collect and relay customer feedback to help improve services and
  • processes.

  • Compliance : Adhere to company policies, procedures, and regulatory requirements to
  • ensure compliance in all customer interactions.

  • Education : High school diploma or equivalent; associate’s degree or higher preferred.
  • Experience : Previous experience in a customer service role, preferably in a BPO
  • environment, is a plus.

  • Skills : Excellent verbal and written communication skills; strong problem-solving
  • abilities; proficient in using computer systems and CRM software.

  • Attributes : Strong interpersonal skills; ability to remain calm and professional in
  • stressful situations; attention to detail; ability to work independently and as part of a

    team.

  • Availability : Flexibility to work various shifts, including evenings, weekends, and
  • holidays, as needed.

    What We Offer :

  • Training : Comprehensive training programs to enhance leadership and customer
  • service skills.

  • Career Growth : Opportunities for career advancement and professional development
  • within the company.

  • Work Environment : A supportive and collaborative work culture focused on innovation
  • and continuous improvement.

    إنشاء تنبيه وظيفي لهذا البحث

    Customer Service • Cairo, EG