Customer Service Associate - German Speaker

We are seeking a dedicated and enthusiastic Customer Service Associate to join our team. The

ideal candidate will be responsible for providing outstanding service to our clients and

customers, ensuring their needs are met with efficiency and professionalism. This role involves

handling various customer inquiries, resolving issues, and contributing to overall customer

satisfaction.

Key Responsibilities :

• Customer Interaction : Engage with customers through multiple channels (phone,

email, chat) to address inquiries, provide information, and resolve issues promptly and

effectively.

escalating issues as necessary to ensure resolution.

services, and policies to provide accurate and relevant information to customers.

transactions in the system for future reference and reporting.

their satisfaction and provide additional support as needed.

processes.

ensure compliance in all customer interactions.

environment, is a plus.

abilities; proficient in using computer systems and CRM software.

stressful situations; attention to detail; ability to work independently and as part of a

team.

holidays, as needed.

What We Offer :

service skills.

within the company.

and continuous improvement.