L2 Support Engineer

Job Description :

The L2 Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. You will work closely with the L1 support team, providing guidance, troubleshooting complex problems, and escalating issues to L3 support if necessary.

Responsibilities :

1.Proactively monitor applications from Dynatrace and raise alerts.

2.Develop Dynatrace dashboard to effectively monitor the applications.

3.Log parsing and analysis

4.Reactive support - show Analytical approach to problem solving, responding to incidents and returning services to an operational state

5.Communicate with 3rd party providers to resolve complex issues

6.Investigate and Provide root cause analysis.

7.Provide improvements ideas and influence other teams

8.Support Vanguard environment.

9.Implement work around like (ASG SFTP credential communication between Accord and Vanguard Market users)

Skillset :

Dynatrace

Dynamo DB Knowledge

Postgress DB Knowledge

Working experience in application management

AWS knowledge

Understanding of Kubernetes and its operation

Understanding service operations ITIL processes

Problem solving skills and Proactiveness

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.