JOB SUMMARY
Develops and manages resort activity programs (., coordinates activities, purchases equipment and supplies . Manages pools, health club and kid’s club, including overall maintenance, daily upkeep and cleanliness. Makes management decisions and provides departmental guidance for all Resort operations related activities. Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Conducts administrative activities to ensure employees are treated in a fair and equitable manner for Recreation, Kid’s Club, and Poolside Restaurant, , and other appropriate Resort Operations related teams.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the recreation / health club operations or related professional area.
- 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Developing and managing resort activity programs (., coordinates activities, purchases equipment and supplies .
Develops and coordinates all Resort Events such as guest barbeques, wine tasting, farmer markets, Easter egg hunts, bowling tournaments – to include both kids and adult activitiesFinds and serves as liaison with vendors to support eventsDevelops and manages all group activities (., cowboy poetry, Wii bowling tournaments, and team building events)Attends to and prioritizes the needs of events happening at the Resort (which may involve simultaneous activities).Managing pools, health club and kid’s club, including overall maintenance, daily upkeep and cleanliness.
Conducts inspections and ensuring that the property is getting fixed and maintained. Coordinating the fixes with vendor or own housekeeping / engineering to get fixedEnsures inspection logs are kept up to dateBuilds and manages relationship with appropriate vendors responsible for providing any service to a Resort Operations function.M aking management decisions and providing departmental guidance for all Resort operations related activities.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvementUnderstands employee satisfaction and guest satisfaction results and develops game plans to attack need areas and expand on the strengthsUtilizes budgets to understand financial objectives balancing costs with employee / guests satisfaction and qualityEnsures effective departmental communication and information systems through logs, department meetings and property meetingsEnsures that goals are being translated to the team as they relate to guest tracking and productivity.Modeling customer service behavior to guests and employees.
Provides excellent customer service by being readily available / approachable for all guestsTakes proactive approaches when dealing with guest concernsExtends professionalism and courtesy to guests at all timesLeads by example demonstrating self-confidence, energy and enthusiasmResponds timely to customer service department requestMotivates and encourages staff to solve guest and employee related concernsAssists employees in understanding guests’ ever-changing needs and expectations, and exceeds them.Reinforcing appropriate culture to provide service to guests.
Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service cultureCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.Conducting administrative activities to ensure employees are treated in a fair and equitable manner for Recreation, Kid’s Club, and Poolside Restaurant, , and other appropriate Resort Operations related teams.
Organizes and conducts weekly meetings with Resort Operations managers and staffCoordinates, or provides support for coordinating, all training activities for employees in all departmentsConducts performance reviews in a timely fashionRewards team as behaviors are demonstratedPromotes both Guarantee of Fair Treatment and Open Door policiesTakes proactive approaches when dealing with employee concernsExtends professionalism and courtesy to employees at all timesEnsures that staffing levels are appropriate to exceed guest expectations and all team members meet or exceed hospitality requirementsEnsure that the team has the capabilities to meet expectationsInterviews and assist in making hiring decisionsMeets semiannually with staff on a one-to-one basis with managers / supervisorEnsures barriers to achieving goals are being discussed and resolved by the teamCommunicates / updates all goals and results with employeesEnsures administrative activities such as review of information for payroll are completed in a timely manner.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
