JOB SUMMARY
Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.
JOB RESPONSIBILITIES
- Conduct new hire training in a classroom setting
- Conduct follow-up one-on-one training when necessary
- Conduct refresher training sessions
- Conduct certification sessions
- Attend training meetings
- Attend training / quality assurance meetings
- Assist training department with any other necessary functions
- Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.
OTHER RELATED DUTIES
Conduct new hire training in a classroom settingConduct follow-up one-on-one training when necessaryConduct refresher training sessionsConduct certification sessionsAttend training meetingsAttend training / quality assurance meetingsAssist training department with any other necessary functionsConducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.QUALIFICATIONS
Minimum Education and Experience :
Possession of a High School Degree, GED or other equivalent education; Associates degree preferredPrevious experience in training and / or customer call center experienceKnowledge, Skills and Abilities :
Demonstrated knowledge of adult learning techniques and best practices in training deliveryDemonstrated knowledge of specific account provisions, products, and policiesAbility to communicate effectively both orally and in writingExcellent attendance and punctualityDemonstrated effective listening skillsDemonstrated proficiency of presentation skillsA wide degree of creativity and latitude is expectedKnowledge of Microsoft Word, Excel, and PowerPointA great attitudeWork Environment :
Ability to work in a fast paced, ever changing environment
Physical Demands :
Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.