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Software Technical Support Engineer

Software Technical Support Engineer

Soft WiseGiza, EG
7 منذ أيام
الوصف الوظيفي

We are looking for a Software Technical Support Engineer with a solid technical foundation to provide support for our advanced software solutions. The ideal candidate will have experience with Linux (Ubuntu) , Docker , GitHub , Bash scripting , PostgreSQL , Databases , and Windows environments , along with the confidence to work with governmental teams and large organizations .

This role requires strong troubleshooting abilities, attention to detail, and a proactive approach to solving technical challenges in both development and production environments.

Key Responsibilities :

  • Provide 1st and 2nd-line technical support to clients for software systems, APIs, and infrastructure components.
  • Troubleshoot, investigate, and resolve technical issues related to :
  • Linux (Ubuntu) system operations
  • Windows environments where applicable
  • Docker containers and deployments
  • PostgreSQL databases and SQL-related issues
  • Bash scripting for automating tasks and diagnostics
  • Collaborate with software development, DevOps, and product teams to escalate and resolve complex issues.
  • Maintain and manage technical documentation, knowledge base articles, and support materials.
  • Support deployments, updates, and system monitoring for client environments.
  • Interface confidently with governmental teams to ensure operational stability and compliance.
  • Assist with version control and code repository management using GitHub .
  • Perform root cause analysis for recurring incidents and recommend preventive measures.
  • Provide feedback to improve system reliability, user experience, and product quality.

What We Offer :

  • Exposure to innovative technologies and critical projects with real-world impact.
  • Continuous learning, technical development, and career growth opportunities.
  • Competitive compensation and benefits package.

    • Required Skills & Experience :

  • Strong working knowledge of Linux (Ubuntu) and command-line operations.
  • Experience with Docker for container management and troubleshooting.
  • Familiarity with GitHub , version control, and basic development workflows.
  • Solid understanding of Bash scripting and system automation.
  • Hands-on experience with PostgreSQL and general database troubleshooting (performance, connectivity, queries).
  • Ability to support and troubleshoot Windows environments.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills, especially when dealing with government teams or senior stakeholders.
  • Ability to work independently and as part of a collaborative technical team.

    • Nice to Have :

  • Familiarity with network troubleshooting (VPNs, Firewalls, IP routing).
  • Experience supporting SaaS platforms or enterprise software products.
  • Exposure to monitoring tools and logs (e.g., system logs, Docker logs, database logs).
  • Understanding of security best practices for software and infrastructure.
    • إنشاء تنبيه وظيفي لهذا البحث

    Technical Support Engineer • Giza, EG