عرض العمل هذا غير متوفر في بلدك.
Telesales & Customer Support Specialist
EpsilonAICairo, EG13 منذ أيام
الوصف الوظيفيHandle incoming calls and customer inquiries with professionalism and care Conduct outbound calls to potential clients to promote our training programs and AI solutions and close sales Respond to customer queries in a timely and accurate way, via phone, email or chat Understand customer needs and direct them to the appropriate service or product Meet and exceed weekly and monthly sales targets and performance metrics Ensure every customer interaction reflects high-quality service and satisfaction Accurately record and manage client information using templates and CRM systems Conduct customer satisfaction surveys and flag any dissatisfaction to the proper channels Support daily administrative duties, including scheduling, database updates, and documentation Provide accurate product and service information over the phone Follow up with customers to ensure their technical issues are resolved Manage tasks for upper management, including appointment scheduling and call handling Analyze collected data and provide actionable insights when needed Proven experience in telesales or sales , ideally within the education, training, or tech sector Track record of consistently meeting or exceeding sales quotas (especially via phone) Strong ability to explain complex solutions clearly and persuasively Resilient, cool-tempered , and able to handle objections or rejection confidently Excellent interpersonal, negotiation, and communication skills Able to identify customer needs and match them to the right offering Familiarity with AI, software, or tech-related training programs is a strong plus Excellent spoken and written English Presentable, professional demeanor with a client-first mindset
إنشاء تنبيه وظيفي لهذا البحث
Customer Support Specialist • Cairo, EG