Field Service Engineer

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

The Senior Field Service Engineer will be responsible for the installation, repair, and maintenance support of a full range of X-RAY screening systems in Egypt & Africa.

The Senior FSE will also support in developing team skills, knowledge, processes, and tools providing both service and user support, the role holder will require excellent focus to diagnose customer problems, along with good communication skills with both customers and colleagues.

Responsibilities

• Installation, commissioning and service support of Rapiscan’s X-ray and Trace systems in Egypt & Africa.
• Supports in distributing information to team members and request permission from stakeholders to complete planned work.
• Supports team leader in Ensuring all planned maintenance visits are completed per calendar month.
• Supports team leader in Ordering, install, and return parts per regulation.
• Carry out service site surveys prior to installations and professional site reports.
• Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out the repair, maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues.
• Carries out all preventive and corrective maintenance works and attends all callouts.
• Detailed failure analysis activities, including investigation / reporting / resolution
• Spare parts recommendations to management for different service levels or periodic service intervals
• Makes sure to submit service reports and non-conformance reports as required without delay.
• Customer skills : Daily interface with operators, technicians and BHS managers on equipment status issues.
• Adhere to all Health & Safety requirements of the company and at customer’s site.
• Formulate and close a technical Incident Report.
• Responsible for distributing information to team members and request permission from stakeholders to complete planned work.
• Attend technical meetings upon request.
• Reports to Service Manager.
• Completes all scheduled maintenance within required deadlines.
• Documents all maintenance and repair work submitting paperwork in required time frame.
• Maintain a safe / clean work environment and ensure company safety procedures and product workmanship procedures are adhered to.

Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.

Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.

It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.

Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications