IT Specialist

Job Overview :

• We are seeking to hire a Technical Support Specialist to provide exceptional IT support to end users, acting as the primary point of contact between users and the IT department.
• The role involves handling emergency and non-emergency support requests, ensuring timely resolution, and providing clear communication throughout the process.
• This position requires strong technical expertise, attention to detail, and the ability to coordinate effectively with cross-functional teams.

Job Requirements :

• University degree in computer science or related field
• 1 - 2 years of experience providing end-user support.
• Ability to work flexible hours, including extended shifts.
• Good knowledge of networking protocols (TCP / IP, DNS, DHCP, VPN, VLANs)
• Familiarity with major technical systems including : desktop operating systems,

Active Directory, MS SCCM, print servers, and AV controllers

• Basic knowledge of network systems and principles
• Familiarity with various software applications and basic computer hardware
• Strong customer service skills, particularly in a financial services environment.
• Ability to actively listen and understand customer issues, and provide solutions in a clear and professional manner.

Preferred Qualifications :

• IT certifications (e.g., CompTIA A+, Network+, CCNA, MCSA) are a plus.