Technical Support Specialist

Job Description

Job Purpose :

The Level 1 Support Engineer focuses on first-line support for ERP-related inquiries and configurations. This role works closely with business and operational teams to assist with system usage and identify the root cause of configuration-related issues.

What will you do in your role

Key Responsibilities :

• Respond to queries and technical issues via chat or ticketing systems in a timely and professional manner.
• Diagnose and troubleshoot software and hardware problems and help our teams configure our ERP based on each business's needs.
• Guide teams on how to configure ERP settings to align with specific business requirements.
• Investigate inconsistencies in financial ledgers to identify the root causes.
• Effectively triage the type of issue - misconfiguration, retraining, or software bug - and report it to Level 2 support or relevant development teams as needed.
• Document problems and solutions accurately, clearly, and in a timely manner within the ticketing system.

Qualifications

What you will bring to the role :

Additional Information

What we offer :

If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.

Join our mazeed Family and enjoy :

A comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, and an inclusive company culture. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.