Application Specialist

Job Description

1-          Provide technical training to customer laboratories and provide support to the customer during the evaluation and implementation process.

2-          Responsible for learning platforms, processes and expectations which includes : developing proficiency and expertise of systems / platforms; learning implementation practices; learning how to determine customer needs

3-          Meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow and maximization of equipment capabilities, which may include : equipment, applications, systems, and IT solutions.

4-          Will serve as the liaison and technical expert with customers on consultative, administrative and technical matters. Reviews, analyzes and resolves routine customer questions and problems; refers complex or escalated issues to higher levels. Acts as an advisor on customer issues and drives efficiencies and optimization for the customer through independent analysis and problem solving.

5-          Takes responsibility for providing technical consultation to the commercial team in pre-sale activities with customers for complex solutions as directed. Working alone or with a higher level employee; Solution implementation includes : verification, calibration and / or evaluation of equipment, applications and / or systems. Performs upgrades or patches and support as required.

6-          Supports commercial activities by promoting business solutions and identifying opportunities for new system consumables (i.e. reagents, primary antibodies, bio-markers, software); identifies opportunities for competitive system consolidation or replacements.

7-          Establishes and maintains a positive working relationship with customers and colleagues. Promotes brand leadership in the diagnostic market.

8-          Develops and maintains knowledge of assigned solutions and technologies. Assigned solutions includes but not limited to a variety of solutions and configurations (clinical chemistry, immunology, molecular, tissue, life science & IT solutions)

9-          Documents and processes all service and customer account related reports per policy. Maintains contact with internal technical support areas and management per policy.

Requirements

1-         Bachelor’s degree in Medical Technology, Clinical Laboratory Sciences, Chemistry, Biology, Biochemistry, Molecular Biology

2-         Minimum of 2+ experience is a must in FAS or similar role in Molecular laboratory Field