عرض العمل هذا غير متوفر في بلدك.

Technical Support Agent Field

JoviTronixGiza, EG

10 منذ أيام

الوصف الوظيفي

Help Desk Duties

Respond to technical support requests via phone, email, or ticketing system.
Troubleshoot hardware, software, and networking issues remotely.
Provide user training and technical guidance on software / hardware usage.
Log and track issues, ensuring timely resolution and customer satisfaction.
Escalate unresolved issues to higher-level technical teams when necessary.

Field Service Duties

Perform on-site installation, repair, and maintenance of equipment (e.g., loss prevention systems, security gates, footfall counters).

Conduct scheduled preventative maintenance.

Diagnose and resolve technical faults on-site.

Coordinate with store managers or client representatives for site access, service visits and operational needs to ensure minimal disruption to their operations.

Coordinate and communicate with vendors technical support to resolve complex faults.

Document all field service activities and maintain service logs.

Requirement Skills

Solid understanding of Windows operating systems and Microsoft Office.

Basic knowledge of networking concepts (LAN, WAN, TCP / IP).

Basic knowledge of hardware diagnostics and troubleshooting.

Experience with help desk ticketing systems.

Ability to install and configure low current systems like Electronic Article Surveillance, footfall counters, or similar retail technologies (preferred).

Strong communication and interpersonal skills.

Customer-oriented attitude with a focus on problem solving.

Ability to work independently and under pressure.

Time management and prioritization skills.

Attention to detail and thorough documentation habits.

Ability to lift and handle technical equipment.

Willingness to work flexible hours, including weekends or evenings when needed.

Availability to respond to emergency service calls.

Job Requirements

Education : Bachelor's degree in Computer Engineering, Electronics, Information Technology or related field.

Experience : 3-5 years of experience in technical support and / or field service roles.

Language : Good command of English written and spoken.

إنشاء تنبيه وظيفي لهذا البحث

Technical Support • Giza, EG