Mass and Youth Advisor (Arabic Account)

We are hiring on behalf of one of our partner companies for a Mass and Youth Advisor role.

This opportunity is ideal for Arabic-speaking graduates looking to start their career within a high-impact, tech-driven customer experience team supporting e& Egypt .

Handling inbound customer queries from mass market and youth segment customers

Providing accurate and efficient support via phone, email, or chat

Escalating unresolved cases to relevant departments

Logging customer interactions with precision

Meeting performance and service quality benchmarks

Adhering to company procedures and standards during every interaction

Requirements

Fluent in Arabic

A2 English level or above

University graduate (students are not eligible)

Ability to work from Smart Village office (October)

Flexible with rotational shifts (latest shift ends at 3 AM)

Willing to work on rotational days off

Fresh graduates are welcome

Maximum age : 30 years old

Must hold a completed military certificate

Residents of Giza or Cairo only

Benefits

• Basic Salary : EGP 5,000
• KPI Bonus : EGP 1,255.06 (gross)
• Total Gross Package : EGP 6,255.06
• Paid training from day one
• Full medical insurance
• Social insurance coverage
• Daily transportation provided
• Annual salary increase
• Annual performance bonus

Ready to take the next step in your career?

Apply today and join a top-tier customer experience team supporting e& Egypt .