IT Technical Support

Provide support for computer-related issues, including hardware and software troubleshooting.

• Assist users with problems through phone, in-person, or online channels.
• Install, configure, and update computer systems and software.
• Ensure the safety and security of digital files and systems.
• Operate and maintain cameras, alarms, and other related devices. Requirements :
• Proficiency in using Windows 10 and 11, Teams, Zoom, and Mac computers.
• Strong understanding of IT security and system maintenance.
• Relevant IT certifications (preferred but not mandatory).
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows / Linux / Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus