French Speaking Trainer

Job Description

About the Role

We are currently seeking a French Speaking Trainer to join our dynamic team based in Egypt. The successful candidate will be responsible for developing and delivering high-quality training programs for new and existing staff within a BPO or call center environment. If you are passionate about learning and development, fluent in French at a C1 level, and experienced in customer service training, we would love to hear from you.

Requirements

Key Responsibilities

Training Delivery :

Deliver effective and interactive training programs in French for both new joiners and existing team members, ensuring alignment with company standards and client expectations.

Content Development :

Design, update, and maintain training content, manuals, and e-learning modules tailored for BPO or contact center operations.

Performance Analysis :

Conduct training needs assessments, identify skill gaps, and propose targeted interventions to enhance overall team performance.

Quality Assurance :

Monitor and assess training outcomes through learner feedback, assessments, and key performance indicators (KPIs).

Stakeholder Collaboration :

Work closely with operations, quality assurance, and workforce management teams to align training initiatives with organizational goals and performance metrics.

Continuous Improvement :

Conduct refresher sessions, one-on-one coaching, and skill enhancement workshops to support continuous development.

Qualifications and Experience

Work Experience :

3–6 years of total work experience, with at least 2 years in a BPO / call center training role .

Language Skills :

Proficiency in French at C1 level is mandatory (spoken and written).

English communication skills are a plus.

Training Competencies :

Proven expertise in classroom facilitation, instructional design, and learner engagement techniques.

Technical Skills :

Familiarity with digital learning platforms, LMS systems, and virtual training tools is desirable.

Availability :

Must be based in Egypt and available to join immediately .

Preferred Qualifications

Experience in customer service or technical support functions within a BPO setting.

Knowledge of e-learning design tools (e.g., Articulate, Adobe Captivate) and virtual training platforms (e.g., Zoom, Microsoft Teams).

Certification in training and development (e.g., Train-the-Trainer, Instructional Design) is an added advantage.

Benefits

What We Offer

A collaborative and fast-paced work environment

Opportunities to lead impactful training initiatives

Career development support and skill-building opportunities

Competitive salary and benefits package