CCaaS Professional Services Engineer

CCaaS Professional Services Engineer

CCaaS Professional Services Engineer

Req ID# : 405125

EG

Job Description : About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for more than 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless experiences to customers in the moments that matter.

Business Unit Summary

At Foundever, we are revolutionizing customer experience with cutting-edge digital solutions. As we continue to grow, we are building a pioneering Digital Services organization and seeking exceptional talent to join our Professional Services – CAI team.

This is your chance to be part of a dynamic, forward-thinking group working on high-impact projects that drive innovation in the Conversational AI space. If you’re passionate about end-to-end solution implementations, top-tier CX technology, and customer success, this role is for you.

Job Summary

As a CCaaS PS Engineer, you will architect and perform solution implementations and ensure the success of our client projects from start to finish.

Key Responsibilities

Solution Design

• Collaborate with clients to capture business and technical requirements
• Design scalable CCaas solution leveraging Architect / Visio, routing, and digital channels
• Develop IVR and bot workflows
• Define technical integration strategies (REST APIs, webhooks, middleware)

Implementation & Configuration

Programming & Development

Project Delivery

Optimization & Support

Why You’ll Love This Role

🚀 Be at the forefront of CX transformation, working with leading CCaaS technologies, specially Genesys delivery.

🌍 Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment

💡 Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results

🔹 Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills

🎯 Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills

Qualifications – Experience

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