Expert Service Operations(MQ,Virtualization, Cloud, Storage, Networks, OS Windows and Linux), Cairo, Egypt

Overview

WELCOME TO SITA

We’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

Who you are

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
• When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer’s internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided.
• Report and escalate to the next level those problems which cannot be fixed.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
• Perform Change Management Configurations Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centers and report on services provided to management.
• Conducts the analysis definition documentation and testing of application & systems enhancements.
• Continuously identify and document lessons learnt known errors and operational knowledge for improved services.

Qualifications

EXPERIENCE

KNOWLEDGE & SKILLS

PROFESSION COMPETENCIES

CORE COMPETENCIES

EDUCATION & QUALIFICATIONS

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.

Flex Day : Make your workday suit your life and plans.

Flex-