Community Moderator (External Contractor)
UdacityEgyptAbout Us
Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
Position overview :
Community Moderators help the Community Managers in moderating Udacity's big scholarship communities. Their main objective is ensuring that the students’ online community is healthy, engaging, and making sure that the community goals are successfully met. As a Community Moderator you are expected to monitor the forum daily including weekends. Minimum of 2x per day. This should ideally be several hours apart (once in the morning, and once in the evening).
Required skills / qualifications :
- Residing in Egypt
- Nanodegree Graduate is an added plus
- Great knowledge of online communities and cool under pressure
- Strong internet connection since the daily duties will be online
- Strong organizational and multitasking skills, and a proactive approach
- Understanding of online community platform moderation tools (Forums, Photo Uploads, Commenting, etc.)
- Knowledge of the Company’s services and targeted audience, as well as Udacity culture
- Ability to effectively communicate information and report
- Have a good knowledge of principles of customer service
- Availability to work days, evenings, nights, as well as weekends as and when required.
- Student-oriented mindset and focus on understanding their problems
- Flexibility at their current job to take this challenge as a part-time, External contractor
Responsibilities :
Learn more about the .
Why should you apply?
What We Do
Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.