Workforce & Foundation Data Service Delivery Associate

Job Description

A Well-established company is looking forward to hire a Workforce & foundation data associate with at least 2 to 3 years of experience at a shared services business

• Workforce and Foundation Data : Responsible for management of various aspects of workforce and foundation data, incl. employee data and records, organization structure data, job structure & position data, and pay structure data.
• Data maintenance on HRIS : Responsible for collecting and maintaining up-to-date Workforce and Foundation data within the Human Resources Information System (HRIS).
• Data accuracy, compliance, and protection : Responsible for ensuring the accuracy, completeness, and consistency of HR data, as well as compliance with local labor laws and data protection regulations.
• Employee and business support : Responsible for managing employee inquiries (via ticketing service, by email or via phone), providing assistance and guidance on HR-related matters to ensure a high-quality service delivery and employee experience.
• Performance against Service Level Agreements (SLAs) for data management services (e.g., percentage of data updates completed within timelines)
• Data Accuracy (e.g., accuracy and completeness of employee data by measuring the rate of errors in HR records and data management processes.)
• Data Change Requests Processing Time (e.g., time taken to process and implement requested changes to employee data)
• Data Retrieval rate / efficiency (e.g., time taken to retrieve specific workforce data upon request)
• Query Resolution Time (e.g., average time taken to resolve HR-related queries and issues. This can include response times for emails, tickets, or phone calls)
• Customer Satisfaction (CSAT) and Net Promoter Score (NPS)

Check Your Resume for Match

Upload your resume and our tool will compare it to the requirements for this job like recruiters do.