Rooms Division Manager

Job Description

As our Rooms Division Manager, you will be leading our experienced Front Office and Housekeeping teams. Reporting directly to the General Manager, you will:

• Lead by example and empower the teams to focus on a positive guest experience at all times.
• Manage and activate the loyalty experience for our valued members. Drive loyalty engagement and enrolments.
• Facilitate the team’s performance to ensure the highest levels of productivity.
• Be responsible for handling guest feedback in an efficient and proactive manner, implementing changes as required.
• Manage, multitask and lead our small team from the front with operational shifts required.
• Analyse and report departmental costs, ensuring performance against budget.
• Collaborate with other department heads to meet shared goals and responsibilities.
• Assist in developing and maintaining procedures; and drive service initiatives.
• Ensure the team’s success; overseeing training and development.
• First Aid and Approved Manager qualified, or willing to get if you are successful.

Qualifications

• Prior Front Office leadership experience.
• Prior Housekeeping leadership preferred but not essential.
• A positive, solutions-based focus with strategic thinking and ability to forward plan successfully.
• The ability to work flexible including evenings, weekends and overnight; when required.
• Experience in coaching and developing a team with a passion for performance.
• Excellent time management skills
• A desire to grow your skills and progress your managerial experience
• Previous experience with a hotel management system – Opera Cloud is a bonus!