Renewals Specialist

Job Description

Opportunity Summary:

To assist in ensuring the smooth running of the renewals management process to facilitate the most effective process that maximises retention. To assist the Senior Director, Delivery in managing all vendors for both contracted services and third-party components ensuring purchase requisitions are raised, maintained and contracts tracked to ensure continuity of service and cost control.

Primary Responsibilities:

• Support the management of third-party vendor contracts and independent contractor agreements. This role will focus on tracking and maintaining vendor contracts, raising purchase requisitions, and ensuring contracts are proactively managed and up to date. The ideal candidate will have strong organizational and communication skills and the ability to work collaboratively across teams to ensure smooth vendor operations.
• Collaborate with internal stakeholders to address vendor-related inquiries and resolve issues.
• Ensure contract records are organized, accurate, and accessible.
• Manage all third-party contracts ensuring once the sales force opportunity is closed won that the order is placed with the third-party vendor ensuring consistency of customer support. This also involves setting up optimal processes to track third party revenue v costs.
• Responsibility for the managing the retention of a number of allocated accounts
• Analyse and report weekly on customer retention and churn risk.
• Sales force hygiene and other ad hoc reporting.

Requirements / Essential Criteria:

• Strong proficiency in Excel, including the ability to download and format large amounts of data, utilise pivot tables, and employ lookup and IF formulas. This is essential.
• Strong analytical skills and the ability to research and analyse business needs for process improvement.
• Self-starter with a strong work ethic and the ability to work independently as well as in a team environment.
• Strong accuracy and attention to detail
• Strong verbal and written communications skills
• Have strong planning and time management skills
• Hands-on approach
• Proactive, able to work on own initiative and follow tasks to completion
• Personable and committed
• Able to manage conflicting priorities
• Able to work under pressure and meet deadlines

Desired Skills:

• SharePoint designer experience
• Familiarity with PowerBI and Salesforce.