Senior Technical Operations Engineer

Job Description

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.

At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.

We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.

• Monitor and maintain systems, to ensure that services run smoothly, and disruptions are minimized.
• Provide guidance on payment platforms ensures users can use them efficiently, reducing user-related errors or support requests.
• Work closely with developers and operations personnel to resolve bugs, glitches, and system problems efficiently.
• Assist users in navigating and using payment systems correctly, to ensure smooth transactions.
• Document all configurations, system changes, and issues for future reference and compliance purposes, to maintain accurate and detailed records that support efficient troubleshooting and ensure system stability.
• Maintain a log of both internal system problems and external issues to ensure they are addressed and resolved.
• Address missed vouchers by ensuring they are either refunded or reprocessed, to ensure financial accuracy and customer satisfaction.

Requirements

Benefits