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Customer Service & Order Fulfilment Specialist

Customer Service & Order Fulfilment Specialist

IMCDEG
منذ أكثر من 30 يومًا
الوصف الوظيفي

Customer Service & Order Fulfilment Specialist

IMCD Egypt is currently hiring for a highly motivated and customer-centric individual to join the team as a Customer Service & Order Fulfillment Specialist.

Person Profile : Targeted Skills & Capabilities

  • 3-5 years proven experience in a similar role.
  • Proficiency in using JDE (JD Edwards ERP System) or a similar enterprise resource planning

system.

  • Competency with Microsoft Office applications, in particular Excel.
  • The position is responsible for :

  • Managing the entire order fulfillment process, from receiving customer orders to ensuring
  • payment receipt.

  • Ensuring lead times are positive and appropriate procedures are followed for rush orders.
  • Collaborating with the Sales team for effective order management.
  • Requesting necessary approvals according to the Limits of Authority (LOA) before
  • delivering orders to customers.

  • Coordinating daily with the warehouse to ensure timely delivery of customer orders.
  • Reviewing inventory reports, trucking details, and CBM data for accuracy at the end of each
  • month.

  • Monitoring customer payments and overdue invoices to prevent account blockages.
  • Regularly updating and maintaining sales orders on JDE (ERP System).
  • Generating and sharing monthly reports with the Business Unit Manager / Sales Manager.
  • Creating non-conformity reports (NCR) as needed.
  • Building and maintaining positive relationships with customers.
  • Supporting the achievement of sales account targets.
  • Monitoring and analyzing sales metrics to ensure targets are met.
  • Issuing the invoices to customers regularly.
  • Providing COAs (Certificates of Analysis) to customers and sales managers upon request.
  • Supporting the Finance department with customer-related requests.
  • Submitting the invoices to the Finance team.
  • Arranging trucking services in coordination with warehouses.
  • Handling the samples (inbound / outbound).
  • Following up the supply chain cycle.
  • Expected Qualification / Education :

  • Bachelor’s degree in business administration, Supply Chain Management, or a related field.
  • Work Experience :

  • Required 3 to 5 years of experience in a Customer Service or Order Management role.
  • Proficiency in using JDE (JD Edwards ERP System) or a similar enterprise resource planning
  • system.

  • Competency with Microsoft Office applications.
  • Primary Job Location :

    Cairo, Egypt

    Travel : None required

    IMCD Offers

  • Competitive total compensation package at market rate.
  • IMCD is an equal opportunity employer.
  • إنشاء تنبيه وظيفي لهذا البحث

    Customer Service Specialist • EG