ERP Technical Support Specialist

Job Summary :

We are seeking a Senior Technical Support Specialist with a strong background in enterprise solutions, financial systems, and advanced SQL database management. The ideal candidate will also have hands-on experience in DevOps practices , release and deployment management , and ticketing systems , along with excellent English communication skills . This role plays a key part in ensuring system reliability, handling complex technical issues, and supporting business-critical applications.

Key Responsibilities :

• Provide Level 2 and 3 support for enterprise software and financial applications (ERP, core finance platforms, etc.).
• Analyze and resolve complex technical incidents, application errors, and data-related issues.
• Develop and optimize advanced SQL queries , stored procedures, and database jobs.
• Manage ticketing systems (e.g., Jira, ServiceNow, Freshdesk), ensuring timely response and accurate documentation.
• Coordinate with DevOps teams to handle deployments, system monitoring, infrastructure updates, and automation.
• Oversee release management for application updates and patches across development, staging, and production environments.
• Perform UAT support , version tracking, and manage go-live activities in coordination with QA and development teams.
• Maintain detailed technical documentation, including root cause analysis and system operation guides.
• Ensure clear, professional communication with internal teams, clients, and end-users in English .
• Identify recurring issues and propose long-term fixes and service improvements.

Required Qualifications :