Risk & Quality Management Professional

Job Description

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary / Objective

The Risk and Quality Management Professional at Alnafitha plays a critical role in advancing the company’s project governance, compliance, and risk management practices. The role is responsible for embedding a culture of risk-awareness, improving quality assurance frameworks, and delivering data-driven insights that support executive decision-making. The individual will drive the implementation and monitoring of enterprise-level risk and quality initiatives and contribute directly to improving project outcomes and service reliability.

This role is essential in ensuring alignment between project execution, organizational policies, client expectations, and industry best practices.

Key Responsibilities

• Risk Governance & Strategic Alignment
• Risk Governance : Oversee risk management framework projects. Manage risk identification, assessment, mitigation planning, and escalation processes in alignment with enterprise risk standards.
• Align process reviews and improvements and checklist adherence across the PMO Projects.
• Collaboration & Stakeholder Engagement : Work closely with project managers, finance, procurement, and business stakeholders to ensure transparency, accountability, and alignment across initiatives.
• PMO Projects Reporting & Insights : Develop dashboards and executive reports that integrate performance, quality, risk, and financial sign-offs data. Present actionable insights to senior leadership and contribute to portfolio reviews and PMO operations governance.
• Quality Assurance & Control
• Quality Assurance Process & Compliance : Monitor the adherence to ITIL and PMO standards. Evaluate audits, compliance reviews, and documentation of key controls and processes.
• Review trends and variances to identify improvement opportunities and support continuous PMO process enhancement.
• Evaluate the quality of project deliverables and collaborate with correlated functions to apply quality measures against defined standards and checklists.
• Identify, document and report quality gaps, challenges, and deviations.
• Lead the implementation of quality control measures
• Documentation & Reporting Support
• Assess detailed logs and records related to identified risks, quality issues and the status of corrective actions
• Establish risk and quality status and progress reports and analyze areas of improvement for review by management
• Document established risk management and quality assurance processes, procedures and standards workflows charts and dashboards

Requirements

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION :

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodation for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws

Requirements

Candidate Experience To excel in this position, you will need to : Certification Requirements Bachelor’s degree in business administration or equivalent. Technical Skills 2+ years of experience in supply chain / logistics / order fulfillment. Experience in IT industry, software and service delivery is plus. Previous experience in CRM / ERP systems, ex. Zoho CRM, Zoho Books. Proficiency in Microsoft Word, Excel and Outlook. Personal Skills High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English. Working Conditions Working on Weekends, Holidays or outside the business hours could be required.