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Bilingual Customer Service Agent (Spanish & English)

Bilingual Customer Service Agent (Spanish & English)

QuickfirmXEl Sheikh Zayed, GZ, eg
7 منذ أيام
الراتب
‏١٬٥٠٠٫٠٠ ج.م.‏ الشهري
الوصف الوظيفي

Job Description

QuickfirmX is partnering with a leading international company launching in Egypt!

Are you a passionate and customer-focused individual fluent in both Spanish and English? Do you thrive in a positive and supportive work environment? If so, this is your chance to be a founding member of a dynamic Customer Service team in Sheikh Zayed!

Role Summary :

As a Bilingual Customer Service Agent, you will be the primary point of contact for customers, providing exceptional support in both Spanish and English. You will handle inquiries, resolve issues, and represent the brand professionally, ensuring a positive customer experience across various communication channels.

Key Responsibilities :

  • Handle inbound and outbound customer interactions fluently in both Spanish and English via phone, email, and chat.
  • Provide accurate information about products, services, and processes in both languages.
  • Effectively troubleshoot and resolve customer issues and complaints with empathy and efficiency.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Meet individual and team performance targets (KPIs).
  • Collaborate with team members and other departments to ensure seamless customer service.
  • Adhere to company policies and procedures, including attendance and schedule adherence.

Required Qualifications :

  • Mandatory Fluency in BOTH Spanish (Minimum B2 level - Must be verifiable).
  • Mandatory Fluency in BOTH English (Minimum B2 level - Must be verifiable).
  • Egyptian Nationality is a MUST.
  • Excellent verbal and written communication skills in both required languages.
  • Strong customer service orientation and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Must be able to work initially from the office located in Sheikh Zayed.
  • Immediate availability to start working.
  • Graduates and Undergraduates are welcome to apply.

    • Preferred Qualifications :

  • Previous experience in a customer service or call center role is a plus.
  • Familiarity with CRM systems.

    • What We Offer :

  • Highly Competitive Gross Monthly Salary : 29,000+ EGP (This amount includes performance-based KPIs).
  • Guaranteed Full KPI payout for the first 3 months, provided minimum adherence standards are met (e.g., 100% attendance / schedule adherence).
  • Plus a Transportation Allowance of 1,500 EGP per month.
  • Plus a Medical insurance allowance of 1,700 EGP monthly.
  • Potential Eligibility to Work From Home within Egypt after the first 3 months (subject to performance and business needs).
  • Opportunity to be part of a major international company launch in Egypt.
  • A truly unique, people-first work environment where employees are genuinely valued – an atmosphere setting a new standard.
  • Professional development and career growth opportunities within a growing international structure.

    • Work Location :

  • Initial work location is Sheikh Zayed, Giza.

    • Ready to Start :

  • We are looking for candidates who can start immediately.

    • How to Apply :

    If you are fluent in both Spanish and English, meet all the requirements, and are excited about working in an exceptional environment, please submit your updated CV through the application form on our website.

    IMPORTANT NOTE

    Please read all the information carefully before applying. Ensure you meet ALL the required qualifications, particularly the mandatory B2+ fluency in BOTH Spanish AND English, Egyptian nationality, immediate availability, and ability to work initially in Sheikh Zayed. Only candidates who meet these criteria will be considered. Applications demonstrating proficiency in only one of the required languages will not be processed.

    We look forward to receiving your application!