Customer Service and Collections Agent

Responsibilities :

• Respond to customer inquiries via phone, email, and chat, ensuring high levels of satisfaction.
• Resolve customer issues and complaints promptly and professionally.
• Contact customers with overdue accounts to arrange payment solutions and negotiate payment plans in alignment with company policies.
• Handle billing inquiries and discrepancies, providing solutions and clarifications.
• Update account information and payment status accurately in the system.
• Days Off Fixed and rotational shifts.

Requirements :