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Sr. IT Helpdesk

Sr. IT Helpdesk

Tasaheel FinanceGiza, EG
20 منذ أيام
الوصف الوظيفي

Job Summary :

We are seeking a highly skilled and detail-oriented Helpdesk Support Technician to provide technical assistance and troubleshooting across various IT systems. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring the smooth operation of Windows, macOS, and Linux environments. Additionally, the role involves supporting virtualization technologies, security systems, and network infrastructure.

Key Responsibilities :

  • Provide comprehensive technical support for Windows (client & server), macOS, and Linux operating systems.
  • Diagnose and resolve hardware, software, networking, and printer-related issues efficiently.
  • Administer and manage user accounts, permissions, and access control within Active Directory and Office 365.
  • Install, configure, and maintain operating systems, applications, and software updates.
  • Configure, maintain, and troubleshoot CCTV camera systems and access control solutions.
  • Manage firewalls, routers, and switches, ensuring network security and stability.
  • Provide support for VPN, Wi-Fi, and remote access solutions.
  • Log, track, and resolve issues through the IT ticketing system.
  • Escalate unresolved technical issues to higher-level support teams when necessary.
  • Maintain an IT asset inventory and ensure compliance with security policies.

Requirements :

  • Minimum 2 years of experience in an IT support or helpdesk role.
  • English Proficiency : B2+ (Excellent communication skills required)
  • Strong expertise in Windows, macOS, and Linux administration.
  • Hands-on experience with VMware, firewalls, routers, switches, and IT security protocols.
  • Familiarity with CCTV systems and access control technologies.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks efficiently.
  • Minimum 2 years of experience in an IT support or helpdesk role.
  • English Proficiency : B2+ (Excellent communication skills required)
  • Strong expertise in Windows, macOS, and Linux administration.
  • Hands-on experience with VMware, firewalls, routers, switches, and IT security protocols.
  • Familiarity with CCTV systems and access control technologies.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks efficiently.
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    It • Giza, EG