Sr. IT Helpdesk

Job Summary :

We are seeking a highly skilled and detail-oriented Helpdesk Support Technician to provide technical assistance and troubleshooting across various IT systems. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring the smooth operation of Windows, macOS, and Linux environments. Additionally, the role involves supporting virtualization technologies, security systems, and network infrastructure.

Key Responsibilities :

• Provide comprehensive technical support for Windows (client & server), macOS, and Linux operating systems.
• Diagnose and resolve hardware, software, networking, and printer-related issues efficiently.
• Administer and manage user accounts, permissions, and access control within Active Directory and Office 365.
• Install, configure, and maintain operating systems, applications, and software updates.
• Configure, maintain, and troubleshoot CCTV camera systems and access control solutions.
• Manage firewalls, routers, and switches, ensuring network security and stability.
• Provide support for VPN, Wi-Fi, and remote access solutions.
• Log, track, and resolve issues through the IT ticketing system.
• Escalate unresolved technical issues to higher-level support teams when necessary.
• Maintain an IT asset inventory and ensure compliance with security policies.

Requirements :