Job descriptionInstalling, configuring, and maintaining hardware, software, and network administration systems.Troubleshooting IT issues, resolving system outages, and providing technical support.Monitoring system performance and ensuring optimal uptime for all IT resources.Managing IT security protocols to protect systems from potential threats and vulnerabilities.Assisting with data backups, disaster recovery planning, and implementation.Managing inventory for IT equipment and recommending necessary upgrades or replacements.Documenting IT policies, procedures, and troubleshooting guides for internal use.Conducting periodic system analysis and audits to ensure compliance with organisational IT standards.Collaborating with other departments to understand technology requirements and integrate new technologies.BA Bachelor’s degree in Information Technology, Computer Science, or a related field.1-3 years of demonstrable experience as an IT specialist or in technical support, system analysis, network administration, or a related role.Proficiency in operating systems (Windows,…) and network technologies.Knowledge of network administration protocols, firewalls, and IT security best practices.Strong troubleshooting and problem-solving skills for hardware and software issues.Familiarity with cloud computing platforms (AWS, Microsoft Azure, Google Cloud).Understanding of cybersecurity principles and data protection practices.Excellent interpersonal and communication skills to interact with technical and non-technical stakeholders and assist users with varying technical proficiency.Ability to work independently or as part of a team to manage IT projects.Attention to detail and organizational skills to handle multiple tasks efficiently.Familiarity with IT help desk systems and ticketing tools.