IT Help Desk Specialist

Job Description

• Assemble and modify existing pieces of equipment to meet special needs
• Provide technical support to departmental team members throughout product implementation process.
• Analyze network data to determine network usage, disk space availability, or server function.
• Configure security settings or access permissions for groups or individuals.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Install and configure wireless networking equipment.
• Install network software, including security or firewall software.
• Install and repair network cables, including fiber optic cables.
• Perform routine maintenance or standard repairs to networking equipment and Back up network data
• Test computer software or hardware, using standard diagnostic testing equipment and procedures
• Troubleshoot network or connectivity problems for users or user groups.
• Provide telephone support related to networking or connectivity issues.
• Train users in procedures related to network applications software or related systems.

Job Requirements