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IT Retail Support Tech Sr. Specialist

VodafoneGiza, Egypt

17 days ago

Job description

Role Purpose

The candidate will work as an application support during working hours and oncall, solve technical issues (global and individual), will be responsible for technical reviews, upgrades, service restoration, integration with back-ends and maintaining system's security. responsible for system deployment. Experience in one or more from (Siebel CRM, Provisioning, IVR and POS)

Role Profile

Previous Experience in VF frontline Call center
Cross functional communication skills
Ability to manage change across different department and communicate with different levels of the organization
High Time Management
Fundamental Knowledge of project management

Competencies and Qualifications

Demonstrates ability of team work, flexible, take initiative, set plans and executes them in addition to problem solving,handle multiple tasks / priorities

Excellent Analytical, problem solving and Negotiation abilities.

Ability to solve critical issues.

Expert level in using customer care systems

Very Good Analytical and reporting writing skills

Very Good Presentation skills

Must have technical / professional qualifications :

Programming experience

Shell Scripting

Java

Unix and Linux

Oracle database

OpenShift & Containerization

Analytical, problem solving and Negotiation abilities

Years of Experience 3-5

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It Specialist • Giza, Egypt