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IT Help Desk

IT Help Desk

Izam, inc.Giza, EG
17 days ago
Job description
  • Provide first-level support to end-users for hardware, software, and network issues.
  • Troubleshoot and resolve technical problems via phone, email, or in-person.
  • Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
  • Perform routine maintenance tasks such as software updates and system monitoring.
  • Communicate effectively with users to understand their needs and provide appropriate solutions.
  • Install, configure, and maintain computer printers and resolve related issues to any other device.
  • Manage attendance devices and surveillance cameras (CCTV and IP).
  • Responsible for monthly periodic maintenance for all PC, Printers, AP, Cam and Racks . Also keep the IT app to be up to date with the latest HW status and configuration per user per branch
  • Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24 / 7 basis.
  • Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
  • Establish routine tasks to clean and update systems related to end user machines.
  • Keep an updated copy of all data in the archive.
  • Prioritize and manage several open issues at one time.
  • Identify and suggest possible improvements on procedures
  • Bachelor’s degree in computer science, information technology or relevant field.
  • 1 to 3 years of experience in an IT Helpdesk role.
  • Good understanding of Windows Server, and Firewall fundamentals
  • Basics Knowledge in A+, N+, CCNA, MCSA, AZ-800, AZ-801.
  • Strong knowledge of operating systems, hardware, and software applications.
  • Understanding of computer hardware components and peripherals.
  • Familiarity with various cloud platforms.
  • Experience with Microsoft tools, active directory, DCHP, DNS, office 365.
  • Excellent troubleshooting skills and attention to detail.
  • Basic understanding of networking concepts.
  • Strong communication, problem-Solving & time management skills
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    It Help Desk • Giza, EG