Technical Account Manager | GenO Programme

Oracle

At Oracle our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations in all industries and of all sizes rely on Oracle to help them succeed. Learn how your work can have a truly global impact and influence the lives of billions of people every day :

GenO

Are you passionate about changing lives through technology and driving innovation? Are you eager to learn, grow, and succeed in shaping your future? We’ll help you find your calling and kick-start an extraordinary career in a leading company as Oracle is.

Generation Oracle (GenO) is Oracle’s brand new career development initiative, focused on identifying and advancing early-in-career and returnship talent. GenO delivers learning, continuous development and clear, accessible career paths whilst offering the opportunity to influence and help steer our business into the future

Become an Advanced Services Engineer and help our customers to make well informed decisions regarding the implementation, management and use of Oracle technologies.

As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.

Join us as a GenO Technical Account Manager (TAM)

Career Level - IC1

Job Description

• The Customer Success Services (CSS) is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.
• Click for more information about CSS
• Technical Account Manager (TAM) is managing the delivery of Oracle services to achieve :  Customer’s most effective use of Oracle’s products and related services, Customer Satisfaction, Public Customer Reference(s), Delivery margin and revenue objectives and contracted deliverables within budget and on schedule, and Customer Service / Product Growth Opportunities
• TAMs achieve this by becoming a trusted advisor to the customer, Assisting customers to overcome challenges and meet business goals, and Ensuring consistency and quality of the deliverables for the Customer experience.
• Work involves some problem solving and customer incident management with assistance and guidance in understanding and applying company policies and procedures.
• Our goal is for every customer to gain ever-more value from their Oracle Solutions by aiding them in delivering their IT strategy throughout the full IT lifecycle of implementation, deployment, operations and continuous optimization

What You'll Do

What you’ll bring

What we’ll give you

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.

corporate / careers / diversity-inclusion /

Career Level - IC1