Cross Border Talents is recruiting German Customer Support Agents to work in Cairo, Egypt.
Key Responsibilities and Accountabilities
- Handle inbound calls consistently meeting and maintaining Department standards and goals.
- Ability to provide expert advice and accurate information to customers.
- Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
- Resolve calls and only escalating when all options have been ruled out.
- Provide clear and concise documentation of all cases.
- Meet schedule adherence goals set forth by the client.
- Periodically make outbound calls to customers to follow up on a variety of issues.
- Use multiple applications during call.
Decision Making Authority
Decisions ExpectedResolving customers issuesAddressing customers’ requirementsMain Job Requirements
Education and Specific TrainingUniversity Graduates or an equivalent degreeCollege Drop outs : high school graduated or university drop outs for at least one year.Work ExperienceNo Particular experience is required.Previous customer experience is a plus.Requirements
Technical SkillsExcellent command of the German Language (B2)Ability to use computersAbility to use internet applicationsTyping speed of minimum 20 W / M & 80% accuracyCompetencies and Specific SkillsGreat verbal & written communication skills.Has an ability to handle the customers’ issues.Has the ability to solve problems in a short period of time.Has the flexibility & adaptability towards the working conditions & hours.Benefits
Highest net salary in the industry range.Language BonusYou will be receiving your KPIs in the Euro equivalentOvernight allowanceVPN Mobile allowanceSocial insurance.Medical insurance