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German Customer Support Agent - Cairo based / Egypt

German Customer Support Agent - Cairo based / Egypt

Cross Border TalentsCairo, Cairo Governorate, EG
منذ أكثر من 30 يومًا
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

Cross Border Talents is recruiting German Customer Support Agents to work in Cairo, Egypt.

Key Responsibilities and Accountabilities

  • Handle inbound calls consistently meeting and maintaining Department standards and goals.
  • Ability to provide expert advice and accurate information to customers.
  • Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
  • Resolve calls and only escalating when all options have been ruled out.
  • Provide clear and concise documentation of all cases.
  • Meet schedule adherence goals set forth by the client.
  • Periodically make outbound calls to customers to follow up on a variety of issues.
  • Use multiple applications during call.

Decision Making Authority

  • Decisions Expected
  • Resolving customers issues
  • Addressing customers’ requirements
  • Main Job Requirements

  • Education and Specific Training
  • University Graduates or an equivalent degree
  • College Drop outs : high school graduated or university drop outs for at least one year.
  • Work Experience
  • No Particular experience is required.
  • Previous customer experience is a plus.
  • Requirements

  • Technical Skills
  • Excellent command of the German Language (B2)
  • Ability to use computers
  • Ability to use internet applications
  • Typing speed of minimum 20 W / M & 80% accuracy
  • Competencies and Specific Skills
  • Great verbal & written communication skills.
  • Has an ability to handle the customers’ issues.
  • Has the ability to solve problems in a short period of time.
  • Has the flexibility & adaptability towards the working conditions & hours.
  • Benefits

  • Highest net salary in the industry range.
  • Language Bonus
  • You will be receiving your KPIs in the Euro equivalent
  • Overnight allowance
  • VPN Mobile allowance
  • Social insurance.
  • Medical insurance
  • إنشاء تنبيه وظيفي لهذا البحث

    Customer Based Cairo • Cairo, Cairo Governorate, EG