CRM Senior Analyst

Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.

Responsibilities

• Analyze current CRM processes and systems to identify areas for improvement and optimization.
• Engage with stakeholders to gather requirements and develop CRM strategies that align with business goals.
• Implement and configure CRM solutions on Salesforce or similar platforms to enhance functionality and user experience.
• Monitor and report on key CRM metrics to assess the effectiveness of implemented strategies.
• Conduct data analysis to derive insights about customer behaviors and preferences.
• Provide training and support to end-users on CRM tools and best practices.
• Collaborate with IT and marketing teams to ensure seamless integration of CRM systems with existing software.
• Stay up-to-date with industry trends and advancements in CRM technologies.
• Document processes and procedures related to CRM systems and analytics.

Requirements

Skills :