Job descriptionSet goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinatesOrganize workflow and ensure that employees understand their duties or delegated tasksMonitor employee productivity and provide constructive feedback and coachingReceive complaints and resolve problemsMaintain timekeeping and personnel recordsPass on information from upper management to employees and vice versaPrepare and submit performance reportsDecide on reward and promotion based on performanceHire and train new employeesEnsure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arisesMinimum1 years of experience in import operations within a freight forwarding companyIn-depth knowledge of Egypt's customs regulations, NAFEZA, CargoX, and ACID proceduresStrong leadership and team coordination skillsProficiency in English (spoken and written)Excellent problem-solving and communication abilitiesExperience with freight management systems and MS Office tools