Customer Happiness Specialist
GameballCairo, Cairo, EG18 days ago
Job descriptionBachelor’s Degree in Computer Engineering, Business Informatics, or any relevant field. Excellent English (verbally and written), Communication Skills, Interpersonal Skills, People Skills. Familiar with cloud services, e.g. Intercom, Trello, Google Drive. 2-3 years, SaaS is a plus.
Responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.
RESPONSIBILITIES
- Actively manage the happiness of our customers.
- Ability to understand Gameball product features and use cases to become a product expert.
- Effectively resolve customer inquiries in a considerate and timely manner.
- Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
- Identify, escalate and prioritize bugs found in the system based on the customer feedback.
- Send health check messages to help the clients using the product.
- Upsell Gameball features and services for low tier customers.
- Collect positive customer reviews to increase Gameball apps credibility and rates.
- Look into improving the process regarding the customers and internally with the tech team.
REQUIREMENTS
Create a job alert for this search
Customer Specialist • Cairo, Cairo, EG