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Junior Cisco Voice Engineer

ExpertflowCairo, Egypt

30+ days ago

Job description

Expertflow is looking for a Junior Cisco collaboration engineer in Egypt to implement and support Cisco CCE and CCX contact center.

Please note that prior experience with Contact Center Enterprise is required.

Responsibilities :

Implement Cisco Contact Center Enterprise (PCCE / UCCE) and Contact Center Express (CCX) solutions
Write scope, documentation and handover documents
Cisco ICM / VXML scripting
CUIC / AW reporting customization
On site deployment / training
Support existing CCE / CCX deployments (support may include weekends or non working hours in case of emergency)

Qualifications :

Solid knowledge with VoIP technology

Solid troubleshooting and resolving problems related to CCE / CCX systems

Good knowledge of IPT / Routing / Switching / CUCM is a plus

Junior Engineer • Cairo, Egypt