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IT Help Desk

AlmosaferGiza, EG

15 days ago

Job description

Respond to IT Support Requests, handle incoming queries and requests for assistance with IT issues via phone, email, or in-person, Ticketing system.

Troubleshoot Hardware and Software Problems, diagnose and resolve issues related to computer hardware, software, and peripherals.

Install and Configure Software set up and install new software on users' devices, ensuring compatibility and proper functionality.

Maintain IT Documentation, Keep detailed records of issues and resolutions in a ticketing system, documenting procedures and solutions.

Perform Routine Maintenance, Conduct regular maintenance tasks such as updates, backups, and system checks to ensure the smooth running of IT systems.

Escalate Complex and unresolved issues to higher-level IT staff or specialized support teams when necessary.

Ensure Security Compliance, Follow and enforce IT security policies and procedures to protect organizational data and systems.

A degree in Information Technology, Computer Science, or a related field is often preferred.

1 year experience in an IT support or help desk role.

Troubleshooting hardware and software issues, familiarity with operating systems (Windows, macOS), and knowledge of networking basics.

Excellent verbal and written communication skills to effectively assist users and document issues.

Strong analytical and problem-solving abilities to diagnose and resolve technical issues.

Certifications such as CompTIA A+, Google IT Support Certificate , or similar

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It Help Desk • Giza, EG