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IT Help Desk Engineer
Eva PharmaCairo, Cairo Governorate, EG30+ days ago
Job type
- Quick Apply
Job descriptionProven experience as a Service Desk Engineer, IT Support Technician, or similar role. Strong knowledge of Windows and / or macOS operating systems. Familiarity with Active Directory, Office 365, and remote desktop tools. Basic understanding of networking concepts (TCP / IP, DNS, DHCP). Customer-oriented mindset with a focus on delivering high-quality support.
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary
We are seeking a passionate and talented IT Help Desk Engineer to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities :
- Diagnosing and troubleshooting hardware, software, and network issues and providing remote and on-site support for desktops, laptops, printers, and mobile devices.
- Escalate unresolved issues to higher-level support teams as necessary and maintain accurate records of issues and resolutions in the ticketing system.
- Assist in onboarding and offboarding processes, including account setup and hardware provisioning and ensure compliance with IT policies and procedures.
- Participate in IT projects and initiatives as needed.
Requirements
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It Help Desk • Cairo, Cairo Governorate, EG