Telesales Agent (Educational Advisor )

About us

51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a strong global presence, dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences.

Location : El Basatin, Cairo, Egypt (Work from Office)

Salary : Gross basic 9,000 ~ 15,000 EGP + unlimited commission

Working Hour :

Sun~Thu：12pm~9pm Friday off

Sat：12pm~4pm

Tasks & responsibilities

• Communicate with existing customers to introduce course renewal options and increase renewal conversion rates.
• Maintain and follow up with customers, understand their learning needs, and provide personalized renewal suggestions to improve student retention.
• Monitor students’ learning progress, analyse learning data, and develop renewal strategies based on their stage and performance.
• Answer questions from customers, handle possible concerns and ensure customer satisfaction.
• Bachelor's degree in a relevant field (business administration, education, or a Related industry).
• 1 year of Experience in Telesales & Customer Service preferably in Educational, Telecommunication industries.
• Able to communicate in English, B1 or above is required.
• Able to handle a high volume of outbound calls daily.