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Telesales Agent (Educational Advisor )

Telesales Agent (Educational Advisor )

51 TalkCairo, EG
19 days ago
Job description

About us

51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a strong global presence, dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences.

Location : El Basatin, Cairo, Egypt (Work from Office)

Salary : Gross basic 9,000 ~ 15,000 EGP + unlimited commission

Working Hour :

Sun~Thu:12pm~9pm Friday off

Sat:12pm~4pm

Tasks & responsibilities

  • Communicate with existing customers to introduce course renewal options and increase renewal conversion rates.
  • Maintain and follow up with customers, understand their learning needs, and provide personalized renewal suggestions to improve student retention.
  • Monitor students’ learning progress, analyse learning data, and develop renewal strategies based on their stage and performance.
  • Answer questions from customers, handle possible concerns and ensure customer satisfaction.
  • Bachelor's degree in a relevant field (business administration, education, or a Related industry).
  • 1 year of Experience in Telesales & Customer Service preferably in Educational, Telecommunication industries.
  • Able to communicate in English, B1 or above is required.
  • Able to handle a high volume of outbound calls daily.
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