Call Center Opertaors

If you have a passion for languages and facilitating seamless communication, we want to hear from you! As an OPI / VRI Operator at Future Group, you'll play a pivotal role in connecting individuals from diverse linguistic backgrounds and ensuring clarity and transparency in every conversation.

1. Handling Inbound Calls : Answering incoming calls from customers, clients, or the general public. This may involve providing information, resolving inquiries, or directing calls to the appropriate department.

2. Customer Service : Providing excellent customer service by addressing customer concerns, complaints, and inquiries in a professional and timely manner. This may involve troubleshooting technical issues, managing billing inquiries, or assisting with product / service inquiries.

3. Problem Resolution : Resolving customer issues and complaints effectively and efficiently. This may involve escalating complex issues to supervisors or other departments for further assistance and resolution.

4. Adherence to Policies and Procedures : Following company policies, procedures, and scripts when handling customer interactions. This ensures consistency in service delivery and compliance with company guidelines.

5. Adaptability and Flexibility : Adapting to changes in procedures, technology, or workload to meet customer needs and business objectives. This may involve working flexible hours, including evenings, weekends, and holidays, to provide 24 / 7 support.

6. Communication Skills : Demonstrating strong verbal and written communication skills to effectively interact with customers and colleagues. This includes active listening, empathy, clarity, and professionalism in all communications.

7. Maintaining Call Center Etiquette : Following call center etiquette guidelines, such as proper greeting and closing phrases, maintaining a polite and courteous tone, and respecting customer confidentiality.

Your background and experience :

Fluency in English is a MUST.

Minimum 6 months of experience in Call Center Industry.

High emotional intelligence and tolerance to different cultures.

High level of communication, listening, note-taking, and memory retention skills.

What we offer you : Full-time.

Fixed Night Shifts from 3 : 00 PM to 12 : 00 AM / 4 : 00 PM to 1 : 00 AM

Attractive Salary. EGP 11500 net

Transportation Allowance. EGP 2000 net

Immediate availability to start working after training.

Monthly fee payments.

Paid training.

Fixed Days Off. (Saturday and Sunday)

Location : Maadi