Sr.Application Support Engineer

Requirements

Job Requirements : -

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support, or a similar role.
• Strong understanding of software and hardware products and the ability to troubleshoot technical issues.
• Basic knowledge about infrastructure, networking, security, servers, DB, application servers etc
• Excellent communication and interpersonal skills to interact effectively with customers.
• Excellent Reporting Skills.
• Familiarity with customer support tools and CRM systems.
• Proven leadership abilities and experience mentoring junior support engineers.
• Strong problem-solving and analytical skills.
• Patience, empathy, and a customer-centric mindset.
• Ability to work independently and as part of a team.
• Excellent communication and teamwork skills.
• Detail-oriented and committed to delivering high-quality results.