Technical Consulting Specialist- Zoho

Job Description

With over 30 years of experience, Alnafitha IT has

successfully completed more than 4,000 projects, serving over 3,000 satisfied

customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our

customer-centric approach, which emphasizes engagement, collaboration, and a

relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric

provider for digital transformation and consultation, fostering innovation and

excellence in all our solutions. We are dedicated to optimizing operational

efficiency and ensuring effective resource utilization to enhance customer

satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and

nurturing their growth, which is essential for driving leadership in technology

and customer satisfaction. As we continue to expand our presence in the IT

landscape, we remain committed to delivering cutting-edge solutions that not

only meet but exceed our clients' expectations.

About the Role :

We are currently searching for an enthusiastic and

innovative Technical Consultant to work with our Customer Experience technical

activities, designing and deploying business applications mainly Zoho

solutions.

The technical consulting lead is responsible for

implementing and supervising all business solutions including (Zoho CRM, Zoho

Finance, Zoho People and Zoho One suite).

Responsibilities : Should

act as expert technical consultant for all customer experience portfolio

specifically Zoho Solutions : (Zoho CRM, Zoho Finance, Zoho People and Zoho

One).

Direct

or through a team; prepare the technical responses to RFPs and other

documents as required.

Gather

business requirements by analyzing customer’s business processes that are

related to sales, marketing, finance, HR and customer service.

Develop

business requirements, specifications, process flows, application design,

application configuration, testing and deployment specifically for Zoho

solutions.

Complete

the configuration for user stories within Zoho using native features

and / or customization.

Integrate

with other solutions using product’s API or ready-made integration tools

to meet customer’s requirements.

Design

and develop custom solutions on Zoho platform to meet different business

requirements based on market needs.

Focus

on quality and test all changes in a sandbox prior to deployment to

production.

Provide

administrative services for setting up users, features, etc.

Provide

the required support / troubleshooting to end user and escalate

application’s errors to vendor development team.

Deliver

directly and indirectly product and service training and workshops to

increase sales, marketing and service delivery awareness and understanding

for the assigned portfolio. This may include onboarding for new team

members that will engage at any of the mentioned functions.

Content

Creation : Help define new technical and market content such as white

papers, technical concept notes, product plans, competitive battle cards,

product videos, blog posts, market analyses and any other material that

enable / support our customers and other teams in Marketing, Sales and

Services departments.

Requirements

Certification & Skills :

Bachelor’s

degree in Computer Science, Business Administration equivalent.

Minimum

of 2 years’ experience as - business applications technical consultant or

related position.

Experience

working with Zoho CRM and other Zoho solutions.

Acceptable

knowledge in customization using Java, Deluge

Understanding

of sales, marketing, accounting, and HR processes is a must.

Business

strategy and market development knowledge with demonstrated analytical and

business modeling skills.

Must

be passionate about technology and creating great customer experiences.

Ability

to influence and drive results in a complex technical and business

environment, including ability to communicate and influence various

internal stakeholders and across functions (such as marketing, sales,

services, customer success and finance).

Ability

to contribute consistently and positively in a high-paced, fast-changing,

and sometimes unpredictable work environment.

Articulate

verbal communication, professional business writing and presentation

skills

High

sense of responsibility and ownership, acting like owner in what you do.

Exceptional

communication and presentation skills.

Being

able to work on your own or in a team.

Being

able to work to tight deadlines.

Ability

to maintain composure during stressful situation.

Handling

many tasks & responsibilities.

Fluent

in Arabic and English.

check(event) ; career-website-detail-template-2 =>

apply(,meta)" mousedown="lyte-button =>

check(event)" final-style="background-color : #1e28c3;border-color : #1e28c3;color : white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">