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Customer Support & Logistics Executive

Olam SVIGiza, EG

18 days ago

Job description

Oversee the entire sales order lifecycle, from receipt to shipment, ensuring compliance with Customer Care guidelines and technical documentation standards.

Provide support to customers and affiliates, addressing order requirements and escalating issues when necessary.

Collaborate daily with customers, operations, and sales teams to facilitate smooth communication and problem resolution.

Handle customer complaints, identify corrective actions, and ensure effective resolutions.

Confirm pricing, inventory availability, and shipping schedules while managing transportation logistics and documentation for international orders.

Co-ordinate invoices, debit / credit notes, notifications, and customer returns, ensuring accuracy in financial transactions.

Coordinate cross-functional efforts to ensure timely order dispatch, delivery, and customer satisfaction.

Maintain up-to-date customer records, including specific requirements related to contracts, packaging, labelling, and compliance.

Navigate complex customer interactions with professionalism, ensuring prompt conflict resolution.

Monitor and report key performance indicators (KPIs), including On-Time-In-Full (OTIF) metrics.

Bachelor’s degree in Administration, Foreign Trade, Marketing, or related fields.

Minimum of 3 years of experience in a similar role.

Upper-intermediate English proficiency.

Strong knowledge of SAP and associated processes.

Advanced proficiency in Microsoft Excel (ability to perform complex functions

Results-oriented with attention to detail.

Strong analytical, communication, and problem-solving skills.

Ability to work under pressure and manage multiple priorities.

Preferably resident at Zayed or October.

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Logistic Executive • Giza, EG